We have helped dozens of customers use Atlassian Confluence to enhance productivity and collaboration, and collect and disseminate knowledge. Building on the broad capabilities of Confluence, we've helped customers:
Ensure legal compliance content with review, approval, and tracking capabilities
Tailor news and content to employee needs and manager responsibility
Streamline access to large and complex knowledge bases through custom views, custom searches, and highly configurable content indexing
Provide simplified, on-the-fly space generation for business partners and other users unfamiliar with Confluence
For more detailed examples, we hope you'll explore our case studies:
A global sales force automation company transforms Confluence into a knowledge product
Sales Performance International, a top global sales training and software provider, sought to revolutionize its sales support software - making it more dynamic and less costly to maintain. Through creative use of Confluence standard features and a series of Confluence extensions, Stepstone enabled SPI to develop a pre-configured, pre-loaded knowledge base product. Stepstone extensions allow one-click creation of pre-configured public, internal, and B2B limited access spaces by SPI customers. Default navigation was replaced with user-configurable content. Using Zen Foundation we provided a consistent, site-wide, content-neutral theme. The result is a uniquely resilient knowledge-base product that SPI can maintain with a lean support staff.
A major global telecomm company unifies product knowledge and development across continents and cultures
Expanding simultaneously in Asia, North America, and Europe, our client needed a way to gather, filter, and provide organized access to an extensive and continuously growing knowledge base. With a series of flexible, user-deployed extensions, Stepstone added highly granular content access controls, multi-level rating capabilities, configurable content filtering, attachment rating and edit-tracking capabilities, and social bookmarking ratings and filtering. The combined package of enhancements allows our client to organize and filter content by business division, work group, location, or individual manager or employee, reducing complexity as needed, and speeding the arrival of those "Aha!" moments.
A global defense supplier supercharges its sales force with timely, targeted information
A major defense supplier and weapons manufacturer developed a complex and continuously growing knowledge base and sought a means of distributing targeted information to an extremely mobile sales force. Market segments were defined by multiple intersecting sets not readily translating to Confluence spaces. Stepstone extended Confluence to allow subscription-based information delivery, with an easily managed but highly configurable point-and-click interface, global administration and detailed logging, and controlled categorization of new content. Sales employees receive platform-neutral downloads for offline viewing, keeping them informed on products, politics, and customer-focused news – intelligence they can share with their purchasers.
A major biotech company makes federal compliance easy with workflow controlled procedures
A "founding father" of the biotech industry sought to reduce the burden of keeping its army of science workers up to date on applicable regulations, and the cost of maintaining ever-evolving procedural references. Stepstone provided custom extensions to overlay Confluence with a review-approve-publish framework that allows managers, content developers, and users to access appropriate levels of continuously edited content. Review and approval tools were tailored to allow granular or global approval, roll-back, and publishing, making both piece-meal and wholesale revisions to important regulatory documents easy. Coordinated enhancements to document ordering and a custom theme helped gain user acceptance, easing some of the pain of FDA compliance.